Refund Policy

At , we strive to deliver exceptional cybersecurity services, including Vulnerability Assessment and Penetration Testing (VAPT), training, and consulting. This Refund Policy outlines the conditions under which refunds may be requested and processed for our services.

We aim to ensure your satisfaction, but due to the nature of our services, refunds are subject to specific terms. Please review this policy carefully before engaging with us. This policy may be updated, and changes will be reflected here with a revised "Last Updated" date.

Refunds may be considered under the following circumstances:

• Non-Delivery: If we fail to deliver a paid service within the agreed timeframe due to our fault, and no alternative resolution is provided.
• Service Cancellation: If you cancel a service before work begins, subject to the terms below.
• Overpayment: If you are charged more than the agreed-upon price due to an error.

Refunds are not available for:

• Services already completed or partially delivered (e.g., VAPT reports issued or training sessions conducted).
• Cancellations after work has started, unless mutually agreed otherwise.
• Dissatisfaction with results that meet the agreed scope of work.

To request a refund, please follow these steps:

1. Submit a Request: Contact us via our contact page or email refunds@.com within 7 business days of the issue.
2. Provide Details: Include your name, service details, payment confirmation, and a clear explanation of your refund request.
3. Review: We will evaluate your request within 10 business days and notify you of the outcome.
4. Processing: Approved refunds will be issued to the original payment method within 14 business days of approval.

Processing times may vary depending on your payment provider.

Cancellations are handled as follows:

• Before Service Begins: If you cancel at least 5 business days before the scheduled start date, you may be eligible for a full refund, minus any applicable processing fees.
• After Service Begins: No refunds will be issued once work has commenced, unless we fail to meet our obligations as outlined in the service agreement.
• Training Courses: Cancellations for scheduled training sessions must be made 10 business days in advance for a full refund; otherwise, a 50% fee may apply.

All cancellation requests must be submitted in writing via email or our contact page.

We may make exceptions to this policy at our sole discretion, including:

• Force Majeure: Refunds or credits may be offered if service delivery is prevented by events beyond our control (e.g., natural disasters, government restrictions).
• Special Circumstances: Case-by-case consideration for unique situations, such as significant service failures attributable to us.

Such exceptions will be communicated in writing and are not guaranteed.

For questions or to initiate a refund request, please contact us:

• Website: Contact Page
• Email: refunds@.com
• Response Time: We aim to respond within 48 business hours.

We’re here to assist you with any concerns regarding our refund process.